Terms & Conditions

Welcome

Website: https://riaajvintage.com/

Welcome to Riaaj Vintage. These Terms & Conditions govern your access to and use of our website, products, and services. By browsing our website or placing an order, you agree to comply with these terms. If you do not agree, please discontinue using our website.

About Riaaj Vintage

Riaaj Vintage is a global supplier of vintage clothing, wholesale vintage apparel, handpicked vintage garments, reworked fashion, and custom vintage sourcing. We serve customers across the United Kingdom, Europe, North America, Asia, and other international markets.

Unless otherwise stated, all products sold are pre-owned, vintage, deadstock, or professionally reworked.

Eligibility to Purchase

By placing an order through our website, you confirm that you:

• Are at least 18 years of age or have permission from a legal guardian.
• Provide accurate billing, shipping, and contact information.
• Will use our website only for lawful purposes.
• Will not engage in fraudulent, abusive, or unauthorized activities.

Eligibility to Purchase (continued)

We reserve the right to refuse service where misuse or suspicious activity is detected.

Product Condition & Vintage Characteristics

Vintage clothing is unique and naturally carries signs of age, making every piece one of a kind.

By purchasing from Riaaj Vintage, you acknowledge that:

• Products are pre-owned, vintage, reworked, or deadstock unless stated otherwise.
• Minor fading, distressing, repairs, or signs of wear are normal characteristics of vintage garments.
• Colours may vary slightly due to lighting, photography, and screen settings.
• Measurements are approximate because vintage sizing differs from modern standards.
• Unless specifically mentioned, branded items are sold as vintage fashion and brand authenticity is not guaranteed.

Product Condition (continued)

If you require additional information before purchasing, our team can provide:

• Additional photographs
• Detailed measurements
• Close-up condition images
• Product videos (where available)

Pricing & Payment

All prices are displayed in your selected currency, including GBP, EUR, USD, INR, and other supported currencies.

Pricing may change without prior notice due to stock availability, exchange rates, or promotional campaigns.

Wholesale pricing, bulk discounts, promotional offers, and coupon codes are available only during their stated validity period and cannot be combined unless explicitly mentioned.

Orders & Order Confirmation

After successfully placing an order, you will receive an order confirmation via email.

Please note:

• Orders cannot be edited once dispatched.
• We reserve the right to cancel, refuse, or hold any order suspected of fraud, duplicate accounts, incorrect pricing, payment issues, or inaccurate customer information.
• Order confirmation does not guarantee acceptance until payment verification is completed.

Cash on Delivery (COD)

Cash on Delivery (COD) is available only in selected regions.

Customers using COD agree that:

• Someone must be available to receive the parcel.
• Additional COD handling charges may apply.
• Fake, incomplete, or intentionally refused COD orders may lead to account restrictions or permanent removal of COD privileges.

Shipping & Delivery

Riaaj Vintage ships worldwide using trusted logistics partners.

Estimated Delivery Times

• United Kingdom: 5–10 business days
• Europe: 5–10 business days
• USA & Canada: 7–14 business days
• Asia & Middle East: 5–12 business days
• India: 2–7 business days

Shipping & Delivery (continued)

Delivery estimates are provided for guidance only and may vary due to:

• Customs inspections
• Public holidays
• Weather conditions
• Carrier delays
• Force majeure events

Customs Duties & Import Taxes

International customers are responsible for any customs duties, VAT, import taxes, or local clearance fees imposed by their country's authorities.

Riaaj Vintage has no control over these charges.

Returns, Refunds & Exchanges

Due to the unique nature of vintage clothing, all sales are generally considered final.

Returns or refunds are accepted only when:

• You receive the wrong item.
• The product has significant undisclosed damage.
• The shipment is officially confirmed as lost by the courier.

Returns (continued)

To request assistance, contact us within 48 hours of delivery and provide:

• Clear photographs
• Unedited unpacking video (recommended)
• Order number
• The following purchases are non-returnable and non-refundable:
• Wholesale orders
• Handpick sessions
• Mystery boxes
• Graded bundles
• Custom sourcing orders

Handpick Sessions

Our handpick sessions may be conducted in person, via WhatsApp, or through live video calls.

By participating, you agree that:

• Product condition and grading are accepted during selection.
• Once selections are confirmed, they cannot be exchanged or cancelled.
• Recorded selections, invoices, or booking confirmations serve as acceptance of the chosen items.

Intellectual Property & Copyright

All intellectual property displayed on this website belongs exclusively to Riaaj Vintage.

This includes:

• Product photography
• Videos
• Branding
• Logos
• Website design
• Product descriptions
• Graphics
• Marketing materials

Intellectual Property (continued)

You may not reproduce, distribute, sell, copy, publish, or use any content without prior written permission.

Images or recordings from private handpick sessions remain confidential and may not be reused without authorization.

Acceptable Website Use

You agree not to:

• Copy or scrape product listings, pricing, images, or descriptions.
• Attempt unauthorized access to our systems.
• Upload malware, harmful code, or automated bots.
• Impersonate Riaaj Vintage or create misleading accounts.
• Interfere with website security or functionality.

Acceptable Website Use (continued)

Violations may result in account suspension and legal action where applicable.

Privacy & Personal Data

We collect only the information necessary to:

• Process your orders
• Provide customer support
• Improve your shopping experience
• Meet legal and regulatory obligations

Privacy & Personal Data (continued)

We do not sell your personal information to third parties.

For more information, please read our Privacy Policy.

Wholesale Terms

Wholesale purchases may be subject to:

• Minimum Order Quantities (MOQs)
• Availability by category and grade
• Non-refundable sourcing deposits
• Shipping charges based on parcel weight, destination, and courier selection

Wholesale Terms (continued)

Wholesale inventory is limited and subject to stock availability.

Limitation of Liability

To the fullest extent permitted by applicable law, Riaaj Vintage shall not be liable for:

• Courier or shipping delays
• Customs clearance delays or import charges
• Colour differences caused by device displays
• Natural ageing or wear associated with vintage clothing
• Losses arising from events beyond our reasonable control

Limitation of Liability (continued)

Our total liability for any claim shall not exceed the amount paid for the relevant order.

Updates to These Terms

We may revise these Terms & Conditions periodically to reflect changes in our business, website, legal requirements, or services.

The latest version will always be published on this page. Continued use of our website constitutes acceptance of the updated Terms.

Contact Riaaj Vintage

If you have questions about these Terms & Conditions, your order, or our wholesale services, please contact us.

Riaaj Vintage

Website:https://riaajvintage.com/

Email: support@riaajvintage.com

Instagram: https://instagram.com/riaajvintage

We aim to respond to all customer enquiries as quickly as possible during our business hours.