Riaaj Vintage — Return & Refund Policy
Vintage clothing is unique by nature — each piece has its own history, character, and wear pattern. Because of this, we follow a transparent, fair, and practical return policy designed to protect both our customers and our quality standards.
1. Wholesale, Bulk & Handpick Orders (No Returns / No Refunds)
We do not offer returns or refunds on:
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Wholesale lots / bulk bales
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Handpick sessions (video/WhatsApp selections)
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Made-to-order or custom reworked items
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Mixed vintage bundles selected during a live call
These orders are curated or selected in real-time. Customers have the opportunity to inspect items via video, ask questions, and confirm choices before purchasing.
Because grading, conditions, and categories are clearly shown during selection, all wholesale and handpick sales are final and non-refundable.
2. Retail Orders (Limited Return Policy)
For regular retail purchases only, we offer a simple and clear return option if you are not satisfied.
You may return your entire order (we do not accept partial returns) for:
- Exchange, or
- Store credit, or
- A Refund
Returns are accepted only under the following conditions:
Return Window
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You must notify us within 7 days of delivery
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Items must reach us within 28 days of receiving your order
Item Condition
Returned items must be:
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Unused and unwashed
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In the same condition as delivered
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With original tags/labels intact
If items are received with additional wear, damage, or stains, the return will be declined.
3. How To request a Return
To initiate a return for a retail order:
Email us at
📧 contactus@riaajvintage.com
Include:
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Your order number
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Reason for return
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Photos of the items (optional but helpful)
Our team will respond within 24–48 hours with instructions.
4. Return and Shipping Cost
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The customer is responsible for return shipping costs
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Please send returns with tracked shipping
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Riaaj Vintage is not liable for lost or damaged goods in transit
5. Return and Shipping Cost
Refunds cover the cost of the item(s) only and do not include original postage.
Once your return is received and inspected:
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Refunds are processed within 3–5 working days
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Store credit or exchanges will be issued sooner, depending on availability
If for any reason we receive items back that were not included in your original order, we have the right to exclude these from your refund.
6. Contact us
For any questions, support, or return requests: